FAQ

We take pride in offering only hand-picked brands and personally tested products sourced from around the world, including Japan, China, Europe, and the US. To provide you with an exceptional shopping experience, all products, unless specifically noted otherwise on the product page, will be fulfilled and examined at our warehouse located in California, USA, before being shipped to you.

For in stock, ready-made items, please refer to individual sizing guide located under the size picker.

For made-to-measure items such as zentai suits, please refer to our detailed measurement guidance on the product page.

If you're unsure about anything, please feel free to contact us for advice.

Third party brand products are subject to each brand's respective product guarantee policy. Please don't hesitate to contact us if any issue arise.

For our made-to-measure zentai suits and most of the clothing items, due to their intimate nature, at this time, unfortunately we are unable to offer a product guarantee those items.

At the same time, we are committed to resolving any other issues that may arise to ensure customer satisfaction, including production and delivery errors on our end.

If you are a new customer, please register an account with us and complete the form at your earliest convenience. (Either before or after placing an order.) 

You can input your measurements when logged in to your account. The form can be found under My Measurements tab in your account page.

If you are a returning customer, your measurement info will be already stored in our system and available for you to view in the My Measurement tab. If your body measurements changed, feel free to update your data before placing new orders.

We DO NOT confirm measurement data with you, so please ensure the data you enter is accurate. Orders will only be processed once all fields in the form are filled.

Please contact us if you have further questions.

Our zentai suits are crafted for a diverse range of body types and genders, thanks to our made-to-measure approach. The elasticity of the materials ensures a comfortable fit across various body shapes and sizes. To cater to specific gender attributes, you can utilize the option selector on our product page, tailoring the choices to suit individual preferences.

Our zentai suits come with a dual puller zipper on the backside. This design allows for easy wearing and removal of the suit. To put on a Zentai suit, you would open the zipper all the way up, step into the suit legs first, then slide your arms in, and finally pull the hood over your head (if the suit has one). Once you're comfortably inside the suit, you would zip it up all the way from the back. This method ensures a snug fit and allows for easy access while maintaining the seamless look of the suit.

For our zentai suits or any other products with delicate fabrics, please hand wash or use the "Delicate" mode in a machine at 30°C or lower, avoiding machine wringing; instead, gently wring out water by hand or allow it to drain in a bathtub, refrain from using hot water for elastic items to preserve elasticity, and steer clear of direct sunlight, heaters, or radiators by drying the item horizontally for proper drying.

For all the other items, please refer to maintenance and care section on each product page for further information. 

To request a cancellation, customers need to send us an email within 24 hours of placing their order. Please understand that once we've started working on a made-to-order item or shipped out the in-stock items, we won't be able to cancel it.

Refunds can only be issued to the original payment method. If a customer no longer has access to the original payment method, then they need to contact their bank or payment agency to claim the funds after the refund has been processed. It might take up to 10 business days for you to receive the refund.

Customers can modify their order within 24 hours of payment. To make changes, customers need to send us an email within 24 hours of placing their order.

Please understand that once we've shipped out the in-stock item, we won't be able to cancel it. You might need to return or exchange it once you receive it. Please see our return and exchange policies. 

Once you have added the desired products to your cart, please add the code in the Checkout page. Afterward, please simply click on the Apply button to apply and redeem. Please note that the gift card might expire after 2 years.

We provide both standard and express shipping worldwide*. Your order will be meticulously packed and delivered to your preferred location for convenience.

*We are unable to ship to Russia at this time due to payment limitations and current events affecting shipping to the region. We apologize for any inconvenience this may cause.

We offer free standard shipping on orders above $150 (for US Domestic customers) or $400 (for customers outside of the US). For an extra charge, all orders can be upgraded to express shipping options. *

The final shipping price is a factor of both your delivery address and total order weight. You can always see the final amount during the check out process.

*Dresstech™ products are excluded from International free shipping promotion.

Our In-stock items typically ship within a few business days. As for our made-to-order products, there will be production lead time before we can ship them out. Please refer to the top of product page for the latest production time estimate. Orders require completed measurement form for processing to start. Please complete the form promptly should you wish to receive the items sooner. The actual lead time is subject to change without notice due to many factors.

In most cases, ready-to-ship and made-to-order items will be consolidated and shipped as a single package upon completion of production.

The customer is accountable for any incurred duties and/or taxes based on your region. Please be aware that we have no influence over these charges and cannot anticipate their specific amount. It is advisable to reach out to your local customs office or tax authority to obtain detailed information prior to placing your order. If you decline to pay the taxes, your order will be returned to us, and it will be canceled without any refunds.

Ensuring your confidentiality is our top priority throughout the entire shipping process. Your packages will be shipped discreetly, without any identifiable markings or labels that could potentially reveal the contents. On both the packaging and the bank bills, the sender will be listed as "SC SHOP," without divulging the package's contents. In the case of a customs declaration form, it will depend on what you ordered; typically, it will display generic terms such as "clothing" or "costumes."

Our made-to-order products require a variable amount of time. The most up-to-date estimate for the turnaround time is provided when you place the order. We will keep you informed through communication and order updates as we progress through the shipping process. In the meantime, we kindly request your patience and assure you that we have not overlooked your order; our team is diligently working on fulfilling it.

Please make sure your shipping address is correct. If you need to update an address after ordering, contact us immediately to let us know.

We are not responsible for any loss resulting from shipping to an incorrect address provided by a customer.

If your package returns to us due to incorrect address, we'll get it shipped out again as soon as possible. We reserve the right to charge for additional shipping costs as needed.

Once your order is shipped, you will receive an automated email with tracking details. Please be aware that it may take up to 48 hours for the initial scan to be visible, so there's no need to worry if your package doesn't show immediate "in transit" status.

Packages that are lost in transit will be replaced for free. although it may take additional processing time for any new made-to-order items to be completed and shipped out.

We are not responsible for packages once they are marked as delivered on the tracking website. We cannot prevent situations where packages are stolen after delivery.

We encourage all buyers to ship to secure locations with proper safety measures to prevent stealing.